We take great pride in our customer service, and with quite a few of our products it is important that the build and fit is checked before we hand it over. For bikes we think it’s best to come by and see them, try for size and then once you've ordered your bike, we’ll build it for you. We want to check every bike we sell before we hand it over to you, so all bikes need to be collected from our store so that we can complete our free Pre-Delivery Inspection.
Once you’ve ridden your bike for a few weeks, do pop back into the store so that we can make adjustments and check that your bike is set up perfectly for you.
Click and Collect
It won’t be long before we’re shipping out orders by post, but for now, we’re offering a click and collect service.
For products available for click and collect (you’ll see when you reach the basket page), you can drop by to collect it three hours after you order and pay for it, and you’ll get a text to say it is ready. You can then pop in at your convenience with your confirmation email or text.
We’ll hold your order for 48 hours, and if you haven’t picked it up or contacted us to make arrangements for collection, we will refund your payment and return the product to stock.
If you need to cancel or amend your click and collect, please call us on 01564 400130